If your Faber-Castell Writing Instrument requires maintenance, it will need to be returned to Faber-Castell USA. This includes situations where parts have been lost and/or damaged.
We request the instrument back for assessment to ensure proper fittings and functionality, so that your warranty is not jeopardized.
This requirement helps to cut repair costs which ultimately assists in bringing any repair charges you may incur down significantly.
Once the instrument is returned and assessed, a Faber-Castell representative will contact you by phone with an estimate.
*Spare parts are used in our U.S. Repair Service department only. They are not sold individually.