• Spare parts are exclusive to repair services. They are not sold individually.


• If your Faber-Castell Writing Instrument requires repair, it will need to be returned for assessment. This includes situations where parts have been lost and/or damaged.


• The entire instrument must be returned to ensure proper fittings and functionality. This requirement helps us to keep any repair charges you may incur to a minimum.


• Once the instrument is returned and assessed, a Faber-Castell representative will contact you by phone with an estimate. Repairs will not take place until the owner’s approval is received.


• Service fees include parts and repair handling. No return shipping charges are applied.


• Allow up to 30 business days for complete processing of standard repairs.